HotWins Privacy Policy

At HotWins, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you register, log in, deposit, play or withdraw on our platform. By using HotWins Casino, you agree to the practices described below. Our casino operates under Malta Gaming Authority licence MGA/B2C/231/2012 and holds a UK Gambling Commission account, and we handle your data in line with applicable data protection legislation, including the GDPR.

Information We Collect

We collect personal information from you at several points during your relationship with us, particularly when you complete HotWins register procedures, verify your identity, or use our banking services.

Information You Provide

• We collect your name, date of birth, address, email and phone number when you register an account with us
• We request identity and address verification documents to comply with anti-money laundering and licensing obligations
• We collect payment details when you make a hotwins deposit or request a hotwins withdrawal, including card, e-wallet or crypto wallet information for non-UK players
• We store communications you send us through live chat, email or our contact form

Information We Collect Automatically

• We record your login activity whenever you use hotwins login or hot wins casino login credentials, including IP address, device type and browser
• We track your gameplay across hotwins slots, hotwins live casino tables and other titles to manage your account responsibly
• We log your use of the hotwins app or hot wins app on mobile devices, including session length and features accessed
• We collect data through cookies and similar technologies, as described in our separate Cookie Policy

How We Use Your Information

We use the information we collect for the following purposes:

• We verify your identity and age before allowing you to play, deposit or claim any hotwins bonus or hotwins no deposit bonus offer
• We process your transactions, including deposits and withdrawals, through our payment partners
• We personalise promotions, such as a hotwins bonus code or hotwins promo code, based on your account activity and preferences
• We monitor for suspicious behaviour, fraud, or breaches of our terms and conditions
• We communicate with you about account updates, security notices, or Rewards Programme progress
• We conduct responsible gambling checks, including affordability and behavioural monitoring
• We comply with our legal, licensing and regulatory obligations under Malta and UK gambling law

Cookies and Tracking Technologies

We use cookies and similar tools to operate our website, remember your preferences, and improve the overall HotWins Casino experience. Cookies help us recognise you when you return for hotwins login sessions, keep your account secure, and measure how our platform, including the hotwins casino app, performs. You can manage cookie settings through your browser, though disabling certain cookies may limit some site functionality. Full details are available in our dedicated Cookie Policy.

How We Share Your Information

We do not sell your personal data. However, we may share your information with the following parties where necessary:

• We share data with our payment processors, including Babaloo Limited and Truelayer Limited, to process deposits and withdrawals
• We share information with regulatory bodies such as the Malta Gaming Authority and UK Gambling Commission when legally required
• We share data with GAMSTOP and related self-exclusion networks to enforce responsible gambling restrictions
• We disclose information to fraud prevention and anti-money laundering agencies where necessary
• We may share data with service providers who support our platform, such as customer support, hosting, and marketing partners, under strict confidentiality obligations

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We use encryption for sensitive information, secure servers, and restricted internal access controls. While we work hard to safeguard your data, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and keep your hotwins casino login details confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, regulatory and accounting requirements. Account and transaction records, including those related to any hotwins bonus, hotwins free spins, or hotwins withdrawal history, are typically retained for a minimum period required under Maltese and UK gambling regulations, even after account closure.

International Data Transfers

As our operations and service providers are based in multiple jurisdictions, including Malta, Gibraltar and the United Kingdom, your data may be transferred outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You can request access to the personal information we hold about you
• You can ask us to correct inaccurate or incomplete data
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format
• You can lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have collected information from someone under the legal gambling age, we will take immediate steps to delete that data and close the related account.

Marketing Communications

With your consent, we may send you promotional emails or notifications about offers such as a hotwins bonus, hotwins free spins, or Rewards Programme updates. You can opt out of marketing communications at any time through your account settings or by contacting our support team, without affecting your ability to log in and play at HotWins Casino.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team through Live Chat, our Help Centre, or by emailing customersupport@instantgamesupport.com. For complaints specifically related to data protection, you can reach us at complaints@instantgamesupport.com. We are committed to addressing your concerns promptly and transparently.